Effective Date: 1 January 2025

Thank you for shopping with Olivium. We strive to provide high-quality products and excellent customer service.

Please read our Returns and Exchanges Policy carefully to understand how we handle returns and exchanges.

Exchanges

We accept exchanges for damaged or defective products within 30 days of the purchase date. To be eligible for an exchange:

• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Damage or defects must be reported with photographic evidence.

If approved, we will replace your product with a new item or one of equal value. Please note: Shipping costs for exchanges may apply.

To request an exchange, contact us at oliviumwellness@protonmail.com with your order details and evidence of the issue.

Returns

We only accept returns if the product arrives damaged or defective. Unfortunately, we do not accept returns for any other reasons. To initiate a return:

1. Notify us within 7 days of delivery at oliviumwellness@protonmail.com.
2. Provide photographic evidence of the damage or defect, along with your order number.

Upon approval, we will provide instructions for returning the item. Please note:

• Returns must be shipped back to us within 14 days of approval.
• Return shipping costs are the responsibility of the customer.

Refund Policy

We do not offer refunds. For damaged or defective items, we will provide an exchange or store credit in accordance with this policy.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Sale items
• Custom or personalized products
• Gift cards

Contact Us

For any questions or concerns regarding our Returns and Exchanges Policy, please contact us at:

Olivium Wellness
Email: oliviumwellness@protonmail.com
Phone: 519-893-2838
Address: 1709 Joseph St, Kitchener, Ontario, N2C 1A7, Canada