FAQ
Shipping & Delivery Information
Shipping Method
We primarily use United Parcel Service (UPS) or another trusted expedited courier service to ensure your order reaches you as quickly as possible. Our goal is to provide you with reliable, fast delivery every time.
Handling and Shipping Times
Handling Time: We process and package your order within 1 working day after you place it.
Shipping Time: Delivery typically takes 3 working days to most parts of the world.
Please note that shipping times may vary slightly depending on your location or during peak periods.
Shipping Rates
We charge a flat rate of $30 USD for shipping on all orders, regardless of weight or destination. This charge is often less than the actual cost of shipping, but we’re happy to help offset the expense.
Free Shipping
We’re pleased to offer free shipping on all orders over $300 USD. This discount will be automatically applied at checkout—no codes needed!
Careful Packaging
We understand the importance of your order arriving intact. All our bottles are made of glass, so we take extra precautions to package them securely with high-quality materials to prevent any breakage during transit.
Order Confirmation & Security
New Customers: Verify Before You Order
If you're a new customer, please email us before placing an order. This helps ensure you select the correct items and that we have everything you need in stock.
Returning Customers: Streamlined Ordering
For repeat customers, you’re welcome to place orders based on our inventory list (emailed separately). After placing your order, please send us a confirmation email, and we’ll promptly reply to confirm.
Unconfirmed Orders: Cancellation Policy
If we don’t receive a confirmation email after your order, we’ll reach out to you. If there’s no response within 5 days, we’ll cancel and refund your order as a precaution.
Seamless Service with a Personal Touch
We aim to make your shopping experience smooth and straightforward, with just the right amount of personal interaction. Once your order is confirmed, you’ll receive tracking details—just like any online purchase. Then, relax and look forward to your order arriving at your door within 3 days.